Warranty

Warranty Policy

At Tempered Goods, we stand behind the quality of everything we produce. Our products are built to ride hard, last long, and perform at the highest level. If something goes wrong, we’re here to help.

 

Crash Replacement Warranty

We know BMX isn’t gentle. Heavy riding, big bowls, and pushing limits can take a toll on your gear. If you damage a Tempered product through crashing, impact, or rider error, we offer a Crash Replacement Program to help get you rolling again—without the full replacement cost.

What’s Covered

Our Crash Replacement Warranty provides discounted pricing on replacement parts that have been damaged due to:

  • Crashes or heavy impacts

  • Over-rotation or misjudged landings

  • Rider error or accidental damage

This applies to both Australian-Made and Regular Tempered Goods, with pricing determined by product type and severity of damage.

What’s Not Covered

Crash Replacement does not apply to:

  • Normal wear and tear

  • Cosmetic damage only (paint, scratches, surface marks)

  • Products already replaced through previous crash claims

  • Intentional or reckless misuse

How It Works

To request a crash replacement, contact us with:

  • Photos clearly showing the damage

  • A brief description of the incident

  • Proof of purchase or rider details

We’ll review your claim and offer you a discounted replacement price if eligible. Discounts vary by product and availability but are always significantly lower than retail.

Important Notes

  • Crash Replacement is available to the original owner only.

  • Shipping costs for replacements are the responsibility of the customer.

  • All approvals are at the discretion of the Tempered Goods warranty team.

  • We reserve the right to deny claims that show signs of misuse unrelated to normal BMX riding.


Australian-Made Products Warranty

Our Australian-Made frames and components are crafted domestically to the highest standards, and therefore receive premium warranty coverage.

Coverage

  • 2 Year Warranty against manufacturing defects in materials or workmanship for the original owner only.

  • This applies to Australian-Made frames, forks, and select components as listed on product pages.

What’s Not Covered

  • Damage caused by misuse, abuse, crashes, or impacts.

  • Modifications, improper installation, or use outside intended purpose.

  • Normal wear and tear, including paint, decals, corrosion, or cosmetic marks.

  • Commercial, rental, or competition use unless explicitly stated.

Claim Process

If you believe your Australian-Made product has a manufacturing defect, contact us with:

  • Proof of purchase

  • Photos of the issue

  • A description of how and when the problem occurred

We'll assess the claim and, if approved, repair or replace the item at our discretion.


Tempered Goods Warranty

All other Tempered Hard Goods & Frame products are covered by our standard warranty.

Coverage

  • 12-Month Warranty for manufacturing defects for the original owner only.

  • Applies to non-Australian-made frames, & hard goods

  • What’s Not Covered

  • Crashes, impacts, misuse, or riding beyond intended purpose.

  • Normal wear, fatigue, paint damage, rust, or cosmetic issues.

  • Incorrect installation or use with incompatible parts.

  • Commercial or competition use.

Claim Process

To submit a claim for regular Tempered Goods, please provide:

  • Proof of purchase

  • Photos of the issue

  • Description of how the product failed

We’ll review the claim and offer a repair, replacement, or store credit depending on the situation.

General Conditions (Applies to All Products)

  • Warranty claims must be submitted by the original purchaser.

  • Shipping costs for warranty inspections are the responsibility of the customer unless otherwise arranged.

  • Approved claims will be resolved as quickly as possible, subject to stock availability.

  • Tempered Goods maintains the right to determine whether a product is defective based on inspection and usage conditions.